~ Bed & Breakfast Accommodation in Cocking, West Sussex ~
We are GDPR (General Data Protection Regulation) compliant, ensuring transparency for our guests and handling customer data responsibly and legitimately.
We use collected and stored data solely for the purpose of contacting and informing our guests, and arranging their accommodation with us. We do not share any guest information with any 3rd parties. We do not operate any marketing or publicity schemes aimed at past or prospective guests.
We collect and store a minimum of personal information on our B&B guests;
Full name - usually only of the person who has made the booking.
Address - where legally required to do so.
Next destination - where legally required to do so.
Phone number and/or Email address.
This information may be collected and stored by walking holiday companies if our guests have booked through them.
We use the Queensborough Hotel Booking Group, PayPal and SumUp for digital and card payments, which are secure and GDPR compliant. We have access to emais, addresses and payment card information from the Queensborough Group. We have email and address details only from PayPal. We have no access to contact or payment card details from SumUp. We do not store card numbers from payments made over the phone.
All accommodation and financial records which inform us of business activity, preparing accounts etc are anonymous.
Our files are stored on Google Drive which is encrypted, password protected and GDPR compliant. Records may also be stored on our own devices, which are kept on our property and are password protected.
We store guest information for a maximum of one year, after which it is deleted - unless it is needed for future repeat bookings or guests have asked us to contact them.
Guests can request to view the personal information we hold on them by E-mailing us. Details will be provided digitally.
Moonlight Cottage, Cocking, nr Midhurst, West Sussex, GU29 0HN